Process Communication Model for Performance Improvement

  • 10 Feb 2015
  • 6:30 PM - 8:30 PM
  • Strayer University, 99 Old Oyster Point Rd, Room 212 Unit 1, Newport News, VA 23602


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Process Communication Model for Performance Improvement


While researching reasons many business mergers were not supported by employees, Todd found a very unique process that unlocks individual performance and provides a true understanding of why people mismanage and miscommunicate. He found it hard to believe that understanding personality could solve major performance issues plaguing managers! Additionally, he found that most managers were missing communication skills needed to boost employee performance.

In this introductory session for PCM, learners will be presented with basic personality types through instructor lead exercises. Participants will then validate concepts with others by using feedback and role play to identify their own base personality traits for better communication that leads to higher performance.


  • 10 min - History the Process Communication Model (PCM)
  • 15 min - Power point presentation
  • 25 min - Group interaction with the basic concepts of PCM that bring performance improvement
  • 10 min – Question and answer

This is an introduction to the Process Communication Model (PCM). Like all new languages it needs practice to become fluent. Once learners understand basic personality and ways to increase performance by meeting psychological needs, they will be able to test these new skills at work and home. 


Todd Wright is a certified communications consultant and principal of Touchpoint Communication (www.touchpointcom.net). He received his Master of Business Administration (MBA) from Regent University majoring in eBusiness and Entrepreneurship and minored in Cross Cultural business. Hes looking forward to completing his PsyD from the Chicago School of Professional Psychology.

Todd has been teaching for 13 years as a professor of Business Management at Stratford University and formerly at Strayer University, Newport News, Virginia. In addition to teaching. He is a regular speaker at events hosted by business groups dedicated to recreating the work environment for the better. He currently resides in Newport News, Virginia with his daughter. 

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