Find the answers to these questions and gain an overview of standards on which the CPT is based as well as go over the certification process.
By the end of the session, participants will be able to:
Presented by Vincent F Araujo, CPT.
Vincent F Araujo, CPT, is the Manager of Performance Delivery at Sprint. Vince, and his team of perfomance specialists are responsible for identifying opportunities and providing solutions to improve performance at Sprint's call centers and for ensuring consistency in product and service rollouts. A long time ISPI member and supporter, Vince is a tireless advocate for the tools of our trade and takes a pragmatic approach to placing improved performance within easy reach.
Please register for this event at www.hrispi.org.
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