Performance Improvement

By and large the people in our organizations have the skills they need and are motivated to do good work. Yet last year organizations spent in excess of $100B on training. The reality is many organizations are not using the full spectrum of tools to solve their problems and instead are becoming over dependent on just a few. This presentation highlights several of the most powerful, but under-utilized approaches to improve workplace performance.

The old maxim; “if all you have is a hammer everything looks like a nail” rings true in the workforce performance field. If all you have is a training solution then everything is a skills and knowledge problem. Yet, research and common sense have demonstrated that most often the performance problem is not with the people in the organization but the organization itself. This presentation will bring focus to many of the areas “management” should examine before assuming a problem will be solved with training. This presentation will provide real world examples and case studies on how a true performance perspective results in quantifiable and cost effective returns in individual and organizational performance.

Learning Objectives: 

• Identify 8 critical performance factors
• Benchmark Human Performance Improvement efforts in their own organization to those of leading organizations
• Discriminate between organizational and individual performance factors

Dr. David Hartt, EdD, CPT, PMP

Dr. David Hartt is an Assistant Professor in Human and Organizational Learning (HOL) and the Director of HRD Graduate Programs for the George Washington University Hampton Roads Center. In addition, Dr. Hartt is the Managing Principal of Hartt Performance Group, LLC where he is responsible for the analysis, design, development, implementation and evaluation of learning and performance solutions for public and private sector clients. Dr. Hartt holds an Ed.D. in Organizational Leadership from Nova Southeastern University, a M.Ed. in Performance Technology from San Diego State University and a B.A. from Hope College. In addition, Dr. Hartt is a Certified Performance Technologist (CPT) and a Certified Project Management Professional (PMP).

Prior to joining the GW faculty, Dr. Hartt worked as a Training and Workforce Performance executive in the aerospace and defense industry and is a retired Coast Guard officer. Dr. Hartt’s final military assignment was the Director, of the Coast Guard’s Performance Technology Center, where he was responsible for the analysis, design, development, implementation and evaluation of enterprise-wide performance solutions. During his younger and more adventurous days, Dr. Hartt served as the Operations Officer, Executive Officer and Commanding Officer aboard Coast Guard ships where he sailed extensively throughout the Bearing Sea, Micronesia and the Caribbean.

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